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Terms and Conditions


Shopping Notice : 

  • Please kindly split the order for “ Preorderitems”since the release date of each product is different.

  • For “ Preorder item”, the price shown on thestore is DEPOSIT.

  • We would send you a “Deposit Memo” when the itemis available. Customer has to settle the balance within 14 days otherwise, itmeans you agreed to cancel the order.  

  • If you combine purchasing “Preorder item” and “In stock item” in one order, we would only arrange one shipment as soon as allitems are available.

  • Please ensure that you pay attention to thefollowing before make the payment.

1)   Preorder / In stock item name and quantity

2)   Select “ pick up at store”, it is free ofcharge. If customer want to change your option to “ mail delivery”, we wouldcharge you the shipping fee ( except SF Express )

3)   Select “ Mail Delivery” , please ensure that youenter the Correct address and Contact No.  

  •   For Missing Parcel, merchandise would not berefunded due to incomplete address or information provided by customer.
  •   For ReturnParcel , customer would be responsible for the shipping fee if due to unclaimed.

Cancel order :

  • Please settle the paymentwithin 24 hours after placing an order, otherwise your order would be cancelledautomatically.

  • Refund wouldbe done within 5 working days if your order is cancelled due to shortage ofstock or other reasons.

After Sales Services :

  • For anymissing / wrong / defective items, please contact us  within 7 days after receipt via email (alphac.7@gmail.com). Then our CustomerService staff would contact you and you might be asked to bring the product toour retail store within 7 days.   After14 days (from the date of receipt), we are sorry that we would not take carethe repairing /missing parts problem.
  • Normally, wewould not be responsible for boxes damaged in transit. 

  • Merchandiseare NON-Refundable and NON-Exchangeable, if it is found with damaged by misuse.Our decision is final. 

  • Each part or accessories of the merchandise would only berepaired once.

  • In general, it would take 3 months to have theitems repaired. All repairs and replacement services are only subjected tomanufacturer’s assistance and the availability of parts. It might take 3 monthsor longer.

  •  Color of each product may vary from product to product.

  • “SEVEN” reserves the right to amend terms & conditions and of final decision on all matters of disputes.